Returns & Refunds

We're committed to your family's happiness! Our comprehensive returns policy ensures you're completely satisfied with every games box delivery.

Last Updated: January 15, 2025
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30-Day Happiness Guarantee

We stand behind every games box with our comprehensive 30-day satisfaction guarantee. If you or your family aren't completely thrilled with your monthly delivery, we'll make it right!

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What's Covered

  • Damaged or defective basketball equipment
  • Missing items from your games box
  • Games that don't match your child's age range
  • Any quality issues with board games or puzzles
  • STEAM activities that don't work as intended
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Easy Return Process

Returning items is simple and hassle-free. We've designed our process to be family-friendly and convenient.

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Contact Us

Email us at info@kindbasketfun.site or call +61 2 8274 5678 within 30 days of delivery.

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Package Items

Use the original packaging or any sturdy box. We'll provide a prepaid return label.

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Free Return

Drop off at any Australia Post location or schedule a pickup. No return shipping costs!

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Quick Refund

Receive your refund within 5-7 business days after we receive your return.

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Refund Options

Choose the refund option that works best for your family:

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Full Refund

Complete refund to your original payment method for the entire box value.

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Replacement Box

We'll send a replacement box with different games at no extra cost.

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Credit for Next Box

Apply the refund as credit toward your next monthly subscription.

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Subscription Cancellation

Need to pause or cancel your subscription? No problem! We understand that family needs change.

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Pause Subscription

Skip 1-3 months and resume when you're ready. No cancellation fees.

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Cancel Anytime

Cancel your subscription at any time. No long-term commitments required.

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Reactivate Later

Come back anytime! Your account stays active for easy reactivation.

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Special Circumstances

We understand that life happens! Here's how we handle special situations:

  • Damaged in Transit: We'll replace damaged items immediately at no cost to you
  • Wrong Address: If you've moved, we'll redirect your box to the new address
  • Child Outgrew Games: We'll adjust the age range for future boxes
  • Duplicate Games: We'll send different games to avoid repetition
  • Allergy Concerns: We'll customize boxes to avoid any materials your child is allergic to
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Contact & Support

Our friendly customer service team is here to help with any questions about returns or refunds:

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Email Support

info@kindbasketfun.site

Response within 24 hours
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Phone Support

+61 2 8274 5678

Mon-Fri 9AM-6PM AEST
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Our Office

456 Collins Street, Melbourne VIC 3000, Australia

Visit by appointment
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100% Family Satisfaction Promise

We're so confident in our games that we offer a complete satisfaction guarantee. If you're not happy, we're not happy - and we'll do everything we can to make it right!